Terms & conditions
Please read these terms before booking. This is a template — have it reviewed by a legal professional before going live.
1. Bookings
A booking is confirmed when we receive your deposit or full payment online. You must give accurate details for the sender, receiver and contents.
2. Prices and payment
Prices are shown in GBP and include UK collection unless stated. The balance must be paid before your shipment leaves the UK. Promo codes cannot be combined unless stated.
3. Packing and contents
You are responsible for packing your goods securely and for making sure no prohibited items are included. We may inspect any shipment.
4. Collection
We collect on the agreed date and time window. If nobody is available, a re-collection fee may apply.
5. Transit times
Transit times are estimates. Delays caused by shipping lines, weather, customs or events outside our control are not our liability.
6. Liability and claims
Claims for loss or damage must be made in writing within 14 days of delivery, with photos. Our liability is limited as set out in our cover policy.
7. Cancellations
You may cancel before collection for a refund of your payment less any admin fee. After collection, payments are non-refundable.
8. Contact
For any questions about these terms, please contact us via the Contact page.